Release Notes

April 2020

What's New

In our April release, we’re introducing an option that allows co-management of a macOS device using the KACE Systems Management Appliance (SMA) agent and KACE Cloud Mobile Device Manager. The deployment of an SMA agent enables functions such as running scripts, security scans, and patching when provisioned by an SMA.

In addition, we’ve added functional enhancements that include setting up an identity provider protocol using SAML and Google G-Suite; an important workflow update for DEP; iOS/macOS version updating, and updated instructions for forcing token authentication when setting up a DEP profile on a macOS device.

We’d also like to invite our KACE Cloud MDM subscribers to participate in our closed beta of Samsung Knox. The only criteria is that customers have Samsung devices that are available for enrollment through the Samsung Knox program. To get set up with the Samsung Knox beta in KACE Cloud MDM, please contact support.

Installing the SMA Agent for macOS

In order to better support deployment of the SMA agent to macOS devices, KACE Cloud MDM now supports installing apps that are background services. These app packages can be marked as such after they are uploaded to the app library.

Learn more about Installing the SMA Agent for macOS.

SSO with Google G-Suite

In addition to setting up an identity provider protocol using SAML with ADFS and Azure AD, admins can now use SAML with Google G-Suite.

DEP Workflow Update

Before this update, customers who saved changes to DEP profiles with devices assigned found that the changes weren’t getting pushed to the devices.

IMPORTANT: Admin Action Item - To correct this issue and update your devices, open any DEP profile with devices assigned, choose Edit, then click Save. No changes are required in edit mode. This action will force any missing changes to be pushed to the devices.

iOS and macOS Version Updating

When updating the OS version of any device, our UI now monitors progress once the update version command is submitted. The status progresses from Update Available to Downloading or Waiting, then to Installing, and finally to Latest Version.

Note: If the OS update doesn’t finish within 2 hours of being initiated, the status will revert back to Update Available. The update can be re-initiated to restart the monitoring process.

Force Token Authentication

When setting up a macOS device with a DEP Profile, there is an option to enable ‘Force token authentication’. Selecting this checkbox will ensure that a token can be quickly generated for use as a password during remote management set-up.

The workflow below illustrates the location of token generation and at which stage of enrollment this token is required as a password.

Learn more about Forced Token Authentication.


Resolved Issues

Bug fixes are included in the resolved issues list for two release periods and are then retired.

Issue Description Status
ESMCL- 4031 App list when importing to device does not show app configs The list of apps available for adding includes one item for every App + App Config combination. FIXED
ESMCL- 4023 Apple DEP Authentication Text Not Displaying DEP authentication is still working; updated display message. FIXED
ESMCL- 4016 DEP Profile updated; not updating devices Post 4/27/20: When editing any DEP Profile, all saved changes will be pushed to associated devices. Pre-4/27/20 Admin Action Item: Open each DEP Profile > Open Edit > click Save. FIXED
ESMCL- 3852 Clearing search filter on users page does not update results The user list updates to show all users and not just the ones that match the search. FIXED
ESMCL- 3775 Admin Portal: Row selection state - unintended row stays selected Internal selection state now matches selection in device table. Previously selected rows will not stay selected. FIXED
ESMCL- 3697 VPP URL issue on apple side KACE Cloud now actively pulls URLs from VPP/Apple back-end, so if Apple changes again, KACE Cloud users won't be affected. FIXED
ESMCL-3630 Android Enrollment Timeout Android enrollment could time out if the subscription contained complex policies or smart labels. FIXED
ESMCL- 3598Checking “Allow access only to specified bookmarked URLs” restriction. When editing an iOS restriction set in the library, checking the restriction “Allow access only to specified bookmarked URLs” would cause JavaScript errors. FIXED
ESMCL- 3507 Device History does not show the installation of Android Options Device History screen shows the installation of the android options configuration FIXED

Known Issues

Issue Description Status
3514 - iOS update command does not display status feedback. iOS command to update OS uses default action that will typically download but not install. Fix to display status feedback. Open
3286 - Apparent mismatch between device compliance and individual entity compliance. Occasionally the policy details for a device may show success even if the entity in question did not successfully install. Open
3108 - Auto-deployed Android restrictions don't appear in the device restrictions list If auto-deployed restrictions for Android are sent to the device, the database may not be properly updated. Open
3070 - System attempts to remove policy configs when unassigned device is assigned to a user During reassignment of a device to a user, removal of previous configurations may fail. If this happens, it may be possible to work around this by first unenrolling the device. Open
Android - Role Management and SSO Configuration If user role assignment is set to Automatic during SSO Configuration, a manual attempt to update an individual user's role via the Users > Edit User path may appear possible, but will be overwritten by the original SSO Configuration. To resolve, the configuration setting can be changed to Manual, which will then enable editing of individual user roles. Open
Android - Restrictions Restrictions that are configured to deploy upon enrollment may not immediately appear in the inventory for impacted devices; however, the restrictions will be enforced on the device. Open
Android - Device Owner Setup When using the Device Owner enrollment flow (afw#kace), the enrollment flow may not complete if the Google Play services on the factory default image of the device are out of date. This a known issue with the Android operating system, caused by the enrollment process timing out before the update of the Play Services on the device can complete. You will know that this situation occurred if you are never asked for your subdomain name during the enrollment process. If you end up back at the device home screen, locate and launch the KACE Cloud MDM agent app on the device and click the 'Enroll Device' button to complete the setup process. Open
Android - Gmail App Android devices require the Gmail app to be installed in order to use the email account configurations. Open
Android - Set and Clear Passcode Commands The set and clear passcode functions are different in Android 7.0 and later. On versions prior to 7.0, an administrator could set or clear the passcode as desired. On Android 7.0 and later, the passcode can only be set on devices that do not already have a passcode set, and passcodes cannot be cleared. The user interface does not currently warn users who are attempting to set or clear a passcode on Android 7.0 and later, but an error message will appear. Note that attempting to clear a passcode will also fail if there is a policy in place that requires use of a passcode to do so. Open
iOS - Factory Reset: Apple iOS iCloud Account Lock When resetting an Apple iOS device back to factory defaults, the device will remain locked to the associated iCloud account. To prevent this from happening, before resetting the device, manually turn off the 'Find my phone' feature on the iPhone. Open
macOS - macOS 10.15 Account Configuration During enrollment, if the ‘Prevent Primary Account Changes’ option is checked and DEP authentication is enabled, the primary account will be created automatically using the DEP authentication token as the account password. While still in the enrollment process, the password cannot be changed. However, once enrollment is complete, the account password can be changed as normal. Open

Additional Resources

Getting Started Guide

Admin Guide

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