iOS Enrollment

Related Video: Enrolling a Device: iOS
  1. Select the Devices tab in top navigation.
  2. Click Enroll Device.

To enroll a device in KACE® Cloud MDM, a provisioning profile must be installed on the mobile device.

A device admin can provide an enrollment URL to the device user to initiate enrollment, or send the URL with instructions by email. The admin can copy the URL or assemble as follows:

  • https://yoursubdomain.enroll.kacecloud.com
  • https://yoursubdomain.enroll.westeurope.kacecloud.com (Westeurope data centers only.)

Role Requirement

A user must have the Device User role assigned in order to enroll a device. The Device User role is assigned by default for every new user that is created, but if it has been unassigned at any point, it will cause an error in the enrollment process.

Unenroll Device

There are two ways to unenroll a device:

Device Admin-initiated

  1. Select the Devices tab in top navigation.
  2. Select a device from the list.
  3. In the right panel, click the More Actions dropdown.
  4. Choose Unenroll Device.
  5. Click Confirm.

Device User-initiated

A device user can unenroll their device. On an iOS device, the device user can remove the KACE Cloud MDM Profile from the Device Management Settings section.

See also iOS Supervised Mode and Apple Device Enrollment Program (DEP).