Managing Active Sessions

The Existing Sessions section on the User Details > Account provides admins with visibility into all active sessions for a user. It displays all active login sessions for the selected user. This feature helps improve security and account management by allowing admins to monitor and terminate sessions when necessary.

An admin can:

• End a suspicious or unauthorized sessions to prevent account compromise.
• Log out sessions on shared devices after a user leaves.
• Confirm whether a user is actively logged in across multiple portals for troubleshooting.

Each session in the list includes:

• A session label (for example, Session 1)
• IP address
• Session start time
• Last accessed time
• A Log Out link to terminate the session

Important:

• You cannot log out your own current session from this page. Use the Log Out option in the top navigation menu instead.
• Terminating a session immediately invalidates the user’s access for that session.