Running device actions

This section describes the commands you can use to interact with managed devices. The following table lists the available commands and provides links to the relevant details, and it also indicates whether a command is supported on a specific OS.

IMPORTANT: On the Devices tab, a yellow icon on the left of the device name indicates that the device is not responding to KACE Cloud commands, even thou the device is in daily use. To address this issue, refresh the device inventory details using the Refresh command. For details, see Refresh device details from inventory.

NOTE: Some commands, such as Unenroll, are covered in other sections of the Help Center. You can use the links in the table to quickly navigate to a desired command.
Command iOS Android macOS Windows
Personal Corporate Personal Corporate Personal Corporate Personal Corporate
Lock Yes Yes Yes Yes Yes Yes Yes Yes
Inventory Yes Yes Yes Yes Yes Yes Yes Yes
Clear Passcode No Yes Yes Yes No No No No
Set Passcode No No No Yes Yes Yes No No
Clear Restrictions No Yes Yes Yes No No No No

Unenroll Device

 Yes Yes Yes Yes Yes Yes Yes Yes
Factory Reset Yes 1 Yes Yes 1 Yes Yes 1 Yes Yes 1 Yes
Restart Device No Yes Yes Yes Yes Yes Yes Yes
Shutdown Device No Yes No No Yes Yes No No
Enable/Disable Remote Desktop No No No No Yes Yes No No
Set/Clear Firmware Password No No No No Yes Yes No No
Check for OS Updates No Yes No No Yes Yes No No
Update OS No Yes No No Yes Yes No No
Lost Mode (Enable/Disable/Play Sound) No Yes No No No No No Yes 2
Clear User Restrictions No Yes No No No No No No
Remove Activation Lock No Yes 3 No No No No No No
Wake up No Yes No No Yes Yes No No
Install Agent App No No Yes Yes No No No No

1 This command is only available if you set the device as company-owned.

2 On-demand remote find is supported only.

3 This comand is only available for DEP devices.